FAQ
Common Izdaan questions.
Quick answers about ordering, delivery, payment and tracking.
How do I place an order?
Add products to the cart, choose your delivery area, enter a valid Pakistani mobile number and complete address, choose a payment method and press Place order.
How is the delivery fee calculated?
The fee is based on the delivery area selected at checkout. Some areas can also have a minimum order or a free-delivery threshold.
Can I track my order?
Yes. Use the tracking link shown after checkout, or enter the order number and the same phone number on the Track Order page.
What payment methods are available?
Izdaan currently supports cash on delivery and bank transfer. Card details are not collected by the app.
What if an item is out of stock?
The store shows stock availability and checks it again securely when the order is submitted. If stock has changed, checkout will stop rather than silently charging for an unavailable item.
Can I cancel an order?
Contact Izdaan as soon as possible. Whether cancellation is possible can depend on the order's preparation or delivery status.
Why did checkout reject my phone number?
Enter a Pakistani mobile number such as 03XXXXXXXXX. The app also accepts common +92 formatting and normalizes it securely during checkout.
Can I install Izdaan like an app?
On supported browsers, an Install app option appears. The PWA can then be opened from the phone's home screen.
Izdaan • Soon Valley grocery delivery